Digi Prepaid sucks big time!

I'm using Digi Prepaid for my blackberry services. I'm currently subscribing the daily unlimited plan, which is rm2/day. The plan works fine with me before, but tonight it was hell. I'm browsing the same websites as I did for previous days.doing nothing else. Then while I'm playing pc games, suddenly there was sms from Digi came in. I checked the sms and I've been notified that "Your internet usage has reached RM8 today.bla bla bla..", and I was like WTH?!!!! Then I called to the customer service. First attempt, call failed. Second attempt, still failed. On third attempt, got through but have to wait up to 10 minutes just to get hold to customer service personnel. Really pisses me off.

After that, when I were finally been entertained by the cs, I asked to her why my credit was deducted RM8 when I'm already subscribing the unlimited daily plan for my blackberry. She answered by telling me that maybe I'm not using blackberry.net for browsing, but instead something else. This is tested me to the fullest. I'm certainly sure that I had set my browser to use the blackberry.net and not other else.

Also I'm asking her, why tonight this case is happened? Why the other days it were working fine? And as good cs she can be, she answered, " oh maybe it is because the web you are browsing. It doesn't matter what plan you are using, you still can be charge RM8 at any time". Motherf****r. What answer was that? I'm not doing any change. I was browsing the same pages, and now I've been charged extra? I'm asking her again about this, and she was like losing control when she answered me with this question, "What else you want me to tell you?". Dem you cs. Dem you Digi.

As a customer, I'm not happy with the answers given. As a Digi's customer service personnel, you should know what answers you are giving to customer. Please don't use the word maybe, then act like Digi's system is all perfect. Vodo to the max.

*stressed*